PBX and the Various Functions That It Serves

PBX And The Various Functions That It Serves

PBX stands for private branch exchange. The private branch exchange is capable of managing many telephone systems through different telecommunications equipment. A PBX is typically used by companies to connect their internal phones with an external subscribed phone line. The biggest benefit of connecting to this line is that businesses only need to pay the line rent for one line while many users can use it to make phone calls. For internal usage, a PBX usually has its own set of numbers assigned for making calls within the organization. The phone numbers allotted mostly consist of three or four digits. This number is also called an extension. Business organizations can connect their internal phone system using IP PBX with any of the leading VoIP phone service providers like Ooma, Axvoice, Skype, and Comcast.

IP PBX stands for Internet Protocol Private Branch Exchange. Business organizations connect their VoIP phone service provider with their internal phone system. In old PBX-only days, large businesses could only afford to have branch exchanges for managing their internal phone systems. IP PBX, being more affordable, has been deployed by small and medium sized organizations as well. The benefits of installing this branch exchange are way more than the costs incurred to procure the hardware and software resources required. Apart from money savings, internet phone exchange offers convenience, scalability, and more advanced features. This exchange is very easy to upgrade because it is software based. The phone system administrator will not have to go through all the botheration of adding, deleting, or modifying user rights like in case of old PBX.

Functions of PBX

It ends the connection once a user hangs the phone.

Keeps track of all the statistics of phone calls made.

Enables organizations to use one single number for connecting people within the organization to all external incoming callers.

Provides auto attendant services for offering customized greetings to all incoming phone callers.

Assists administrators in manage all call features.

Puts all external callers on hold until they can be connected to the desired person. This may also include playing of music or other customized messages desired by the organization.

Keeps record of the voice messages received from external phone callers.

Helps transfer calls within the organization.

Speed dialing features helps save time of the users as specific numbers are saved in advance on particular digits. Pressing a particular digit dials the number saved on it.

Auto redial or automatic ring back function intimates an external user about a phone number’s availability.

Call forwarding diverts all incoming calls to some other phone number. It is a very useful feature for business organizations with busy employees.

It switches between telephone users to create additional connections.

Phone users can block incoming calls from particular numbers.

Night service feature redirects all the incoming calls to any particular number, auto attendant, or night watchman. This feature is enabled for a particular time of the day.